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BEFORE YOU CONTINUE...

We work with the manufacturer closely, and they require that customers fill out the warranty form and return the defective parts back to us so we can prevent similar problems from happening in the future. Seventy five percent of RMA returns do work, therefore its very important that the installer knows what he is doing. Some customers don't want to return parts due to high cost of shipping, which is very wrong... Here are some samples of returned RMA parts....

Seat Heaters

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United States Parcel Services - Ensure the following... Your complete mailing address listed on the return address. Value of goods is less than $10.00, otherwise your order will be rejected. Shipping is only $1.15 to $2.10 usually, there is no excuse for not sending us back the defective parts. If we don't receive the defective parts within one month period, someone from RMA will be contacting you shortly.

Seat Heaters

Click on image to zoom in.                         

Canada Post - Ensure the following... Your complete mailing address listed on the return address. Value of goods is less than $10.00, otherwise your order will be rejected. Shipping is only $1.05 to $3.00 usually, there is no excuse for not sending us back the defective parts. If we don't receive the defective parts within one month period, someone from RMA will be contacting you shortly. The RMA department logs all replacement parts sent out, if we have not received your returned parts, we have the right to reject all future RMA form requests at our discretion. The two year manufacturer warranty would be suspended until our technicians have examined the returned parts.

Please make note of the address below...

HSK Autoparts Ltd. c/o RMA Department
1238 Kingsway #77055
Vancouver, BC V5V 3E1
Canada

As a reminder, we will send you the replacement parts in a timely matter. However, you must do your part to help us prevent similar problems from happening in the future. To keep our prices low and to avoid fraudulent warranty requests, we have to follow these procedures. By sending us your defective parts, we will have better knowledge on what went wrong, and how we can help other customers if similar problems happen again in the future. To begin the RMA Form application, please click on the link below...

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