Save Your Receipt! To return an item for
an exchange or refund, the product must be returned back to one of the
address below within 14 days of the purchase date in its original condition
and packaging. Most stores have a strict "no refund" policy
to keep operating costs low. However, we offer you a 14 day money back
We do not accept
C.O.D. returned packages, they will be rejected upon delivery. If you
have purchased a product online or by phone that arrived broken or damaged,
please ship it back to us as soon as possible. Shipping charges are
non-refundable; however, we will gladly refund your original shipping
cost if you are returning an item because of an error on our part, or
we have determined that the product is defective or damaged.
Please note that we will not refund any shipping or handling fees or drop shipping charges whatsoever .
The return of non-defective merchandise when authorized
will incur a 15% re-stocking fee.
We thoroughly inspect each return! We cannot refund money to someone
when they have already used the item! It happens all the time and this
is to cover us. This is how every online or mail order business operates
we assure you. The customer is responsible for any shipping costs and
re-stocking fees incurred resulting from a cancellation of an order
after it has been shipped. The 15% re-stocking fees are only valid within
14 days of the purchase date.
Condition of Shipment
Unfortunately, these types of items aren't returnable unless we made
a mistake in your order or in shipping. In that case, please contact
us for further assistance.
Any opened boxes or packages
Altered product that are cut, modified, or broken
Items that you wouldn't buy at a store.
If you require more information or require assistance with a return or exchange, please contact Customer Service.
*Please note: If there is extensive damage to an item
upon delivery, call a HeatedSeatKits.com Customer Service Specialist
immediately or email us at sales@HeatedSeatKits.com
Your satisfaction is very important to us.
Hollie Richards from Collinston
says "Good service and thanks for the installation tips!"
James McIannes from Ontario
says "I've always wanted Heater Seats, heatedseatkits.com made
my wish come true!
Brown from Maryland says "Fast
Delivery, didn't expect them so soon!"